Terms and Conditions

Contact details

Millexa Blossoms
Roundhill, Woodland Road, Dodford, Bromsgrove, Worcestershire, B61 9BT

Tel: 01527 407574

Email: Please use the contact form to get in touch.

Ordering

Making a purchase could not be easier. Browse our shop online and add any bouquets or gifts you wish to buy to your shopping cart. When you have finished your selection, click the Checkout button and you will be asked for a few details we need to complete the order.

We accept debit and credit card payments. If you are shopping from outside the UK, place your order and your card provider will convert the transaction to your local currency.

We accept most major payment methods, including Visa, Mastercard, Apple Pay, Google Pay and American Express. You may also order and pay over the phone by calling us.

Orders that are cancelled online or by phone may be subject to a cancellation fee.

When confirmation of order is received, this indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and therefore a contract between us, when payment has been processed. This term protects us in the event of a pricing error, an incorrect listing, or where we are no longer able to supply a product. If there is a change of price, we will always contact you first to confirm the price is acceptable.

Delivery schedule

• Orders received before 12pm Monday to Saturday (UK time) can be delivered the same day if required.
• Orders with a specified delivery date will be delivered on that day, provided they are received before the same day cut-off time shown above.
• Orders placed for delivery on a public holiday will be delivered on the next working day.
• Online deliveries are UK only. To send flowers overseas, please telephone.

No timed deliveries, except for funeral tributes and weddings.

Please telephone if you have an emergency order.

If you require specific flowers, please telephone at least 24 hours before delivery is required.

Delivery attempts: Orders are delivered once. If the recipient is not at home, the flowers or plant are returned and a delivery note is left for collection. If a neighbour is available and is willing to accept responsibility, we may leave the delivery with them. If the recipient is physically unable to collect, a new delivery date will be arranged at Millexa Blossoms’ earliest convenience.

Millexa Blossoms is not responsible for theft or damage of flowers, plants or sundries if left in a safe place or with a third party at the recipient’s request.

Other information

• Quality: We take care of our flowers and ensure freshness and quality at all times.
• Tax: Orders are inclusive of 20% VAT where applicable.
• Credit card security: Card details are encrypted using 256-bit encryption and are not stored in clear text on any website.
• Guarantee: We guarantee your complete satisfaction.

If you need to get in touch, please use the contact form, or telephone us.

Privacy Policy: you can view our Privacy Policy online.

Returns Policy: Your rights to return goods are protected under the EU Distance Selling Directive, which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm.

Orders that are cancelled online or via the phone are subject to a cancellation fee.

Refunds and returns policy

Refunds may occasionally be given at the discretion of management. Due to the perishable nature of our products, you are advised to make any complaint within 1 working day of delivery. We always endeavour to reach an agreement with the recipient, either for a replacement or a refund, depending on the nature of the complaint.